Support

Something not right before the trip?

Write to support@roadtripfamilyapp.com. Tell us your device, the app version and what you expected to happen. A person reads every message. Please leave out confirmation numbers and addresses; we never need them.

Quick answers

Sync isn't moving between my devices.

Sign each device into the same Apple Account with iCloud on, then turn on Settings → Sync with iCloud in Road Trip on each one and quit and reopen the app; the switch takes effect on the next launch. Settings shows whether the device is signed in to iCloud. The first sync can take a minute. On iPhone, bring the app to the front; iOS holds uploads while it is in the background.

Reminders aren't arriving.

Turn on Settings → Reminders in Road Trip and tap Allow notifications, then check that notifications for Road Trip are allowed in your device's Settings. Reminders are scheduled on the device, so they arrive offline too, but only for bookings and checklists that have dates and times.

Luggage tags print at the wrong size.

Tags are made at the standard 2.75 × 4.25 in. In the print dialog, choose actual size (100%), not "fit to page". Card stock and a luggage-tag sleeve hold up best.

I want to delete everything.

Settings → Delete all data removes every trip, booking, checklist, family member, pet and saved packing template from the device and, with sync on, from your private iCloud database. It can't be undone, and we have no copy to restore.

I'm in the TestFlight beta.

Thank you. Send feedback from TestFlight (take a screenshot and share it to TestFlight, or open the app's page in TestFlight and tap Send Beta Feedback), or write to the address above.

System requirements

iPhone and iPad with iOS 18 or later
Mac with macOS 15 or later
iCloud sync: an Apple Account signed in on each device (optional)

Road Trip is in TestFlight beta and coming to the App Store. More in the privacy policy.